WELCOME TO OUR STORE! BE READY TO REACH YOUR INNER SELF
We want you to love your experience with Full Serenity.
If for any reason you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unopened and in its original packaging
- Unused and in the same condition as received
- Accompanied by proof of purchase
Please note that, for hygiene reasons, we cannot accept returns on opened or used skincare and cosmetic products.
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within a few days.
Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged upon arrival.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at contact@fullserenity.eu with your order number and a photo of the item so we can assist you promptly.