BRANDS

Curated Excellence in Korean Beauty

At Full Serenity, we carefully select only the finest Korean skincare brands that align with our values of quality, innovation, and authenticity. Each brand in our collection has been chosen for its unique approach to beauty, proven effectiveness, and commitment to healthy, radiant skin. Discover the brands that are transforming skincare routines worldwide.

Frequently asked questions

Shipping details

At Full Serenity, we do our best to ensure your orders are processed and delivered as quickly as possible.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification once your order has been shipped.

Shipping Rates & Delivery Estimates

  • Irland & EU: 3–7 business days
  • International: coming soon

    Shipping costs are calculated at checkout based on your location and order weight.

    👉 Free shipping on all orders over €50.

Delivery Delays

Please note that delays may occur due to customs or unforeseen courier issues. We appreciate your patience and understanding.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number to monitor your delivery in real time.

Customs, Duties, and Taxes

Full Serenity is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Lost or Damaged Packages

If your order arrives damaged, please contact us immediately at contact@fullserenity.eu with your order number and a photo of the item. We will review the issue and do our best to resolve it promptly.

Delivery details

We offer free delivery on all orders over €50.

For orders under €50, a standard shipping fee will be applied at checkout.

Orders are processed within 1–3 business days after confirmation. Once shipped, you will receive a tracking number by email to follow your package.

Delivery times may vary depending on your location, but most orders arrive within 3–7 business days.

Please note that during busy periods or due to customs procedures, slight delays may occur.

If you have any questions about your order or shipping, feel free to contact us at contact@fullserenity.eu

Return & Refund Policy

We want you to love your experience with Full Serenity.

If for any reason you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

  • Unopened and in its original packaging
  • Unused and in the same condition as received
  • Accompanied by proof of purchase

Please note that, for hygiene reasons, we cannot accept returns on opened or used skincare and cosmetic products.

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within a few days.

Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged upon arrival.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at contact@fullserenity.eu with your order number and a photo of the item so we can assist you promptly.